The issues of poor customer service in the telecommunications arena are well known, a desire to improve on this and provide service excellence was a key driving force behind ITCs’ vision.
One of the ways that we address this problem is to restrict the size of our customer base by applying specific criteria. For example, ITC have a minimum commitment threshold of 10,000 call minutes per month per customer.
By working with a smaller, but select customer base, this ensures that our customer service team can better understand individual customers and their needs, spending more time with each customer and allowing us to react quickly and effectively to their requirements.
Following the delayed implementation of changes to the 0870 and 0871 NGN ranges, originally due to be in place by 1st February 2008, Ofcom have now released their modified proposals. Read more »
Please Note - To ensure ITC provide our valued customers with the highest levels of service our minimum call threshold per client is 10,000 call minutes per month.